Refund Policy

Effective date: August 21, 2026

SocialReels.app runs on credits: 1 credit stages a room, 5 credits generate a cinematic reel. This policy explains when a purchase is refundable.

1. Unused credits

If you purchased credits (Pay As You Grow or a Premium subscription top-up) and haven't used them, you can request a refund within 14 days of purchase by emailing support.

2. Used credits

Credits spent on a completed generation are non-refundable — the underlying AI compute cost is incurred as soon as the image or reel is generated, whether or not you're happy with the result.

3. Failed generations

If a generation fails due to an error on our end (not, for example, an unsupported photo), the credit is automatically returned to your balance. If you notice a failed job that wasn't refunded, contact support and we'll fix it.

4. Premium subscription

The Premium plan renews monthly. You can cancel anytime from your account — cancellation takes effect at the end of your current billing period, and you keep access (and any remaining included credits) until then. We don't provide partial refunds for the unused portion of a billing period.

5. How to request a refund

Email support@socialreels.app with your account email and the purchase in question. We aim to respond within a few business days.